Refund and Cancellation Policy

At Swans Websites and Networking Solutions Pvt Ltd, we strive to provide the best possible service to our valued customers. However, we understand that there may be circumstances where you need to cancel your order or request a refund. Please review our refund and cancellation policy below:

Cancellation Policy:

  1. Cancellation Period: You may cancel your order within 1 days of placing it for a full refund. After this period, cancellation may be subject to fees or restrictions.
  2. Cancellation Process: To cancel your order, please contact our customer service team at customer service email/phone number with your order details. We will process your cancellation request promptly and provide confirmation once completed.
  3. Refunds: If your order is eligible for a refund according to our policy, we will initiate the refund to your original payment method. Please allow 7 business days for the refund to reflect in your account.

Refund Policy:

  1. Eligibility: Refunds may be issued under the following circumstances:
  • Product/service not delivered as described.
  • Technical issues preventing the use of our services.
  • Dissatisfaction with the quality of our services (subject to evaluation).
  1. Refund Request: To request a refund, please contact our customer service team within 3 days of receiving the product/service. Provide detailed information regarding the reason for your refund request and any supporting documentation if applicable.
  2. Refund Process: Once we receive your refund request, our team will review it thoroughly. If approved, we will initiate the refund to your original payment method. Please note that refunds may take 3-7 business days to process depending on your financial institution.

Exceptions:

  1. Non-Refundable Services: Certain services/products may be non-refundable, as indicated at the time of purchase. These may include personalized or customized items/services.
  2. Partial Refunds: In some cases, partial refunds may be issued at our discretion based on the circumstances of the request.

Contact Us:

If you have any questions or concerns regarding our refund and cancellation policy, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure your satisfaction with our services.

We reserves the right to update or modify this refund and cancellation policy at any time without prior notice. Please check this page periodically for any changes.

Thank you for choosing us. We appreciate your business!